Customer Support

Customer Support2018-07-12T11:57:23+00:00

Pricelists and Quotes

Need a price or quote? You can get an instant online price for tens of thousands of products.

Printing pricelist2018-03-22T15:03:37+00:00

Get an instant online price

All of our most-popular products have live prices online, which include GST and delivery!

Find your printing product in the “Printing” menu above, or get an instant online quote below.

Get an instant price
I need a quote2018-03-22T15:09:51+00:00

Need a quote for your printing?

Log in to your account to get a detailed quote for your printing.  You can select from tens of thousands of options for an instant online quote.

Login
Register
Will you match a cheaper price?2018-03-22T16:01:14+00:00

The best value in Australia

Our online prices are great value for quality Australian printing, with discounts for bulk quantities and free delivery Australia wide.  You may find a cheaper price for printing, but we’re confident you won’t find better value.

Artwork and Design

Need help with your artwork files?

Preparing your artwork2018-03-20T14:21:39+00:00

Our Artwork Guidelines

If you are submitting your own artwork for pritning, we have artwork guidelines for you to follow.  We also have a range of artwork templates for you to download and edit in popular formats such as Adobe Creative Suite and Microsoft Office.

Artwork Specs
Artwork assistance2018-03-20T14:24:26+00:00

We can help with your artwork!

We can perform a minor Check, Fix and Edit to your artwork from only $29. This can include:

  • Change text and details in your artwork
  • Adjust the size, bleeds, margins and specs
  • Adjust the layout and branding

You will receive one email proof to view and check how your printing will look before you approve it for printing.

We also offer a full range of professional design services including graphic design, logo and branding, advertising and marketing design.

Design Services
Design services2018-03-20T14:25:01+00:00

Get a Professional’s Help

Our Australian in-house design department can help you with:

  • Logo Design and Re-design
  • Corporate Identity and Brand Development
  • Advertising and Marketing Design

Benefit from our experience in design and marketing for your printing, and get a quote today.

Design Services
Requesting an artwork proof2018-04-17T10:59:29+00:00

Artwork Edit Price

$29 Artwork Proofs

You may request an optional artwork proof when your printing online.  For $29, we will provide:

  1. A check of your artwork specs including format, bleed and margins.
  2. A quick fix of any minor issues in your artwork.
  3. A round of minor edits to your artwork as required, such as change in contact details or edit to the design.
  4. One proofed emailed to you.

Your email proof will show you how your artwork has been edited (if at all), and how your printing will be trimmed.  Our skilled artwork technicians will also comment on any other issues or risks with your supplied artwork, which could save you a costly reprint.

Please note

  • $29 provides 1 proof only, with Check, Fix and Minor Edit for 1 artwork only.  Further edits and changes would require another $29 to be paid for a new proof.
  • Extra sets / kinds of Business Cards (with different names on) would require one proof each, at $29 each.
  • If your artwork requires more work than we can provide with a minor $29 edit, then we will provide you with an upfront quote for extra design work required.

Proofs are optional

You have the option to not receive a proof, if you are confident that your artwork does not require a check, fix or edit.  Be sure to follow our Artwork Guidelines and use our Artwork Templates for the best results.

Do I need a proof?2018-04-17T10:59:00+00:00

Proofs are Optional

You can order an optional proof when ordering your printing.

“No Proof Required for Print-Ready PDF Artwork” (FREE)

If you are confident that your PDF artwork is “print ready”, and doesn’t need to be checked or fixed, then you may not require a proof.  This option is FREE, and you will not be emailed a proof before printing commences. When choosing this option, we will print the artwork that you provide.

“Check, Fix & Minor Edit – 1 proof ($29 paid on approval)”

For $29 we will check, fix and provide a minor edit to your PDF artwork.   Once we check, fix and edit your artwork as required, we will email you one proof for you to view and approve before we commence printing.  You will be billed $29 once the proof is approved.

Why should you order a proof?

  • You want your PDF artwork checked (and fixed) so it prints correctly.
  • You’re not confident that your artwork has followed all of our Artwork Guidelines.
  • You need a minor edit to your artwork, such as a change in details or layout.
  • You just want to see a preview of how your artwork will look when printed.

What does a “minor edit” include?

  • Changing the name and contact details on a business card.
  • Fixing required specs, such as size, bleed and margins.
  • Adding some extra details to your design.
  • Adjusting the design, layout, colours etc.

If your request for a “minor edit” will cost more than $29, we will provide you with an upfront quote so you can decide whether to proceed with the artwork edit.

My Account

Need help working your online account?

Printing Errors

Not happy with your printing? Let’s fix it.

I didn’t receive what I ordered2018-03-22T14:59:10+00:00

If you have received a different product or quantity to what you ordered, we can offer a free reprint so that your order is fulfilled.

Please carefully check your online order and invoice to confirm what you have actually ordered.

Please note:

  • Sometimes printing is delivered in separate parcels, at different times.  Your full order may still arrive.
  • If some of your printing is damaged, you may still have enough good prints since we usually print more than the quantity you ordered.  You may need to count or calculate how many prints you have to discount any damaged prints.

If your printing has spelling errors or other differences in the printing, please read further below.

My Orders
Request Reprint
My printing has an error2018-03-20T15:36:35+00:00

If your printing has spelling or other errors, it’s important to first check the proof that you approved. Re-check your email proof, or login to your account.

My proof DOES match my finished print

If your proof does match your finished print, and also contains the same error, then unfortunately you have noticed the error too late and should not of approved the proof. You may need to re-order your printing after fixing the error in the artwork.

Even if we edited the artwork for you, it is your responsibility to check your proof carefully before approving it for print. This is all outlined when we send you a proof, and our Printing Terms.

My proof does NOT match my finished print

If your proof was correct, but your printing is incorrect, then please email us ASAP with your order number so that we can reprint the correct artwork.

Request Reprint
I’m not happy with the print quality or colour2018-03-20T15:46:45+00:00

If you believe your printing is of a poor standard, we need to inspect and investigate your print job before deciding what to do.

If you are unsure about what quality to expect, please note:

  • Check your artwork
    The majority of complaints about print quality are due to the artwork provided.  Even if your artwork looks fine at first glance, there are hidden specs inside the artwork file which affect the quality of the print.  If you are capable, please thoroughly inspect your artwork before lodging a complaint.
  • Colours
    Printing presses print in CMYK colour, which generally appear duller than the RGB colours you view on a screen.
  • Variations
    Printing can change appearance between different printing presses, with different paper stocks, printed at different times. Even with the identical artwork submitted, your printing may still appear differently from time to time.  We also allow for a certain tolerance in variation.
  • Trimming
    Trimming can and will shift occasionally, which is why we require bleeds and margins in artwork. Movement under 1mm should be accounted for with your bleeds and margins.
  • Dots and pixels
    Full colour printing uses tiny dots of ink to make a range of colours.  If you can see the small dots, this is normal!  The appearance of dots can be minimised with an careful selection of CMYK colours in your artwork.
  • Some prints are damaged
    We usually provide extra prints in your order. If some of your prints are damaged, you may need to count or calculate if you have your full ordered received.

If you would like to request a reprint, or more information about your printing, please use the link below:

Request Reprint

Printing Products

Got questions about our products?

Our paper & card stocks2018-03-22T15:21:02+00:00

Our range of stocks

We have a wide range of stocks you can choose from when ordering and getting an instant online quote for your printing.

Card Products

Checkout our Business cards, Postcards and Presentation Folders.

  • 360gsm Silk Art board (low-sheen)
  • 350gsm Eco 100% Recycled (white & smooth, no sheen)
  • 420gsm premium art board (low-sheen)

Stationery

Checkout our Letterheads, Notepads and Compliment Slips.

  • 90gsm bond stock (no sheen)
  • 100gsm Eco 100% Recycled (no sheen)

Flyers, Brochures and Booklets

Checkout our flyers, brochures, booklets and magazines.

  • 115gsm gloss or matte
  • 150gsm gloss or matte
  • 170gsm gloss or matte
  • 250gsm gloss or matte
Laminate and celloglaze2018-03-22T15:34:29+00:00

What is celloglaze?

Celloglaze and laminate are the same thing, a clear coating that finishes off your printing nicely.  Choose from either shiny gloss, or silky matte celloglaze to laminate your Business Cards, Postcards, Presentation Folders and Booklets.  Celloglaze makes card stock more sturdy and durable, and protects the ink from moisture.

Stock needs to have a minimum weight of 200gsm to be laminated, although our Eco Recycled stock can not be laminated.

Matte celloglaze is suitable for writing on, however the shiny gloss laminate can be difficult to write on with some pens.  To use our 3D-UV Raised Spot Gloss Varnish, your printing must first have matte celloglaze on the printing, so that the 3D-UV has something to adhere to.

Get an instant online quote for laminating your printing.  If lamination is not a selectable option when getting your online price, it would be because celloglaze is not compatible with the particular product or combination.

Requesting an artwork proof2018-04-17T10:59:29+00:00

Artwork Edit Price

$29 Artwork Proofs

You may request an optional artwork proof when your printing online.  For $29, we will provide:

  1. A check of your artwork specs including format, bleed and margins.
  2. A quick fix of any minor issues in your artwork.
  3. A round of minor edits to your artwork as required, such as change in contact details or edit to the design.
  4. One proofed emailed to you.

Your email proof will show you how your artwork has been edited (if at all), and how your printing will be trimmed.  Our skilled artwork technicians will also comment on any other issues or risks with your supplied artwork, which could save you a costly reprint.

Please note

  • $29 provides 1 proof only, with Check, Fix and Minor Edit for 1 artwork only.  Further edits and changes would require another $29 to be paid for a new proof.
  • Extra sets / kinds of Business Cards (with different names on) would require one proof each, at $29 each.
  • If your artwork requires more work than we can provide with a minor $29 edit, then we will provide you with an upfront quote for extra design work required.

Proofs are optional

You have the option to not receive a proof, if you are confident that your artwork does not require a check, fix or edit.  Be sure to follow our Artwork Guidelines and use our Artwork Templates for the best results.

Delivery

Need to set or update your delivery address?

Delivery was late2018-03-20T14:29:49+00:00

Missing your delivery deadline can be a pain when you don’t have printing ready for your event.

Average Turnaround Times

The turnaround times we advertise are an average guide, and can not be used as guarantees. Customers are responsible for ordering with plenty of time for pre-production, production, dispatch and delivery. See our Printing Terms for more information.

Guaranteed Turnaround

Unless your Account Manager provided you with a written, guaranteed turnaround of dispatch, then we won’t be held responsible for delivery of printing beyond your deadline.  Even if we noted that your printing should arrive on time, you are responsible for ordering with plenty of time for pre-production, production, dispatch and delivery.

Couriers

Please be aware that once printing has been dispatched, we can not control the speed or performance of courier delivery.  If we can provide you with a consignment number for your parcel, then it is your responsibility to liaise with the courier regarding your delivery.

How long does delivery take?2018-03-20T14:38:21+00:00

Our average turnaround time for printing is approximately one week on average.  We can print faster on request, but will rarely provide a guaranteed turnaround.

This is a summarised process of the printing process:

  • Order & Pay Online
  • Artwork & Design Services
  • Approve Proof / Request New Proof
  • Prepress
  • Print Run Filled
  • Printing Commences
  • Ink Dries / Lamination
  • Finishing
  • Trimming
  • Pack & Dispatch
  • Delivery

 

 

I need to change my delivery address2018-03-22T13:59:31+00:00

When you order printing

You can set any delivery address for your printing. When ordering online in the Freight section, you can ADD or EDIT an address.

Delivery

After you have already ordered

You can change your delivery address yourself, up until you have paid for your order online.  After then, we will need to change it for you.

If your printing has already been dispatched, it may be too late to change the address.

Contact Us
How much does delivery cost?2018-03-22T14:55:08+00:00

Delivery is free!

That’s right, all of our printing prices include GST and delivery to street addresses in Australia.

We can’t deliver to PO boxes unfortunately.

We provide 1 free delivery to your street address.  If your address you provide is incorrect and the parcel is returned to us, then you will be charged a re-delivery fee.

Contact

Can’t find what you need?

Send us a message2018-10-08T13:57:53+00:00

Send us a message

For the fastest service and response, please use our informative website and the links provided.  If you can’t find what you need, please send us a message.

Contact Us
Email Us2018-10-08T14:00:19+00:00

Email us

You can email us at admin(at)wherethetradebuys.com.au.  Please include a reference to your account or order number.

Our head office2018-10-08T14:04:27+00:00

Our head office address is:

  • 67 Howe Street
    Osborne Park WA 6017