Printing Terms & Conditions

Printing Terms & Conditions2018-10-08T13:49:41+00:00

While care has been taken in posting correct prices on our website, you must have a valid quote to confirm a printing price.  You can get an instant quote on our website using the quote form, or login to your online account.

All quotes are valid for 7 days only and may be subject to change after this period.

Get an instant online quote here.


Payment accepted by Visa or Mastercard. Bank deposit details are also available on your invoice.

All printing products must be paid for in full before printing commences, unless a specific arrangement has been made. An account is considered overdue if payment in full has not been received for an order in over 30 days from the time of approval of artwork proof is given by any method. Interest may be charged on any overdue accounts, and the customer agrees to pay any and all costs, fees, expenses, inclusive of commissions, legal expenses and disbursements incurred in obtaining or attempting to obtain payment of any overdue account.

Customers can access records of quotes, orders and invoices in their online account.

Printing turnaround will vary. The average turnaround time for most printing products is 7 business days, which is a guide – not a guarantee.

Printing does not commence until your proof is approved, and your order is paid for in full. Design time is extra. We will not be held responsible for loss or damages due to printing being delivered after this time. It is the customer’s responsibility to allow plenty of time for preparing artwork, printing and delivery.

All of our products come with ONE free delivery. If an incorrect address is provided by the customer, then re-delivery will incur extra charges set by us.

We will not be held liable for printing products that are lost, damaged or delayed when delivered by post or courier. All deliveries are left on premises if no one is present to receive the delivery, so it is the customer’s responsibility to provide a suitable delivery address. If we can provide you with a consignment number of the freight company, then will be the customer’s responsibility to liaise with the freight company regarding their delivery.

Prepare your own artwork at your own risk!

Please note that designing and submitting your artwork for printing can sometimes produce unplanned results if you do not have experience or training in print design and prepress. Designing artwork for digital and offset printing can be technical with a range of different variables that affect printing, often not noticeable on the computer screen. We recommend getting a professional designer to design your printing artwork. Customers submitting their own artwork are fully responsible for the end result of printing. Customers are reminded to submit print-ready artwork with the correct specifications as outlined on our Artwork Guidlelines.

It is your responsibility to ensure that any artwork you submit is not in violation of any copyright laws. We assume that your artwork is legally yours and you have the correct permissions to print it.

Email proofs are optional when ordering printing.

If ordered, you will receive one (1) email proof for each item specified. Proofs provided by us are an indication of the final printed product only. Variations in colour or trim can be a result of the printing process.

Any artwork edits requested will require an email proof to be sent, at a minimum cost of $29.  Additional edits after your proof is received would require an additional minimum $29 fee to be paid also.

Re-submission of your own artwork requires another proof to be prepared and emailed, which costs $25 inc gst. Customers should read and follow our Artwork Guidelines carefully before submitting their artwork.

When accepting artwork proofs from us, you are held fully responsible for accepting all design, spelling, grammar, numbers, layout and all content. It is your responsibility to request another copy if your proof is difficult to read. We will print what is accepted in the final proof. No reprints at our expense will be printed.

If you would like to make changes to your own artwork after viewing the proof, you may resubmit your updated artwork to receive a new proof for $25 inc gst. Alternatively we can make your requested changes for you from $29 inc gst and then email you a new proof.

Artwork designed by us remains copyrighted to us until paid for in full. Unless otherwise stated in the product description, one email proof is provided with our design services and additional revisions start from $29 inc gst.

Our artwork working files remain as our property, even after a project is complete. Working files include but are not limited to vector files, layered files, fonts, linked files, and source images. We reserve the right not to release these files, and charge fees for providing files at our own discretion.

Our Design Services provide a certain number of email proofs. Extra proofs with changes to the design are available for $29 inc gst each. If the customer believes that we have not followed the brief to the best of our understanding, then the customer may request changes to the design at no cost. Disputes will be mediated by our Management.

Our Design Services can take up to 7 working days from payment to produce, and turnaround will vary depending on workload.

Our printing products may have colour variations from what you have seen on screen, to what the final product looks like. Colour variations may also exist between the front and back of the card, and previous orders can also be expected. This is the nature of CMYK printing and bulk-run printing. Different finishes, laminates and stock variations over time will also create variations in colour.

For the most precise colour matching service, we recommend puchasing a Pantone colour for your printing.

All printing products are trimmed. Trimming of printing products may shift up to one millimetre in any direction, therefore our Artwork Guidelines should be properly adhered to minimise risk of trimming affecting the look of the print.

We value honest and respectful feedback.

Customers who believe that their printing product is not up to standard are required to follow our Feedback Procedure.

We reserve the right to refuse to accept any goods which are returned after more than 14 days from dispatch date.

Printing and design are both custom products and services, and therefore refunds are subject to interpretive guidelines.

It is our policy to reprint printing that does not meet our quality standards, subject to our feedback process and who is responsible for providing artwork for printing.

Refunds may be available for amounts paid before printing commences, at the discretion of our Account Manager. These refunds are subject to an order cancellation fee, which covers administration, prepress work and payment fees. The cancellation fee is usually 30% of the print item price, and then any remaining fee paid will be refunded by bank transfer only.

Refunds are not provided for printing that is delivered beyond your desired deadline, even if our staff provided an estimated time of arrival.

We hate spam! The information we collect from you will only be used for the purposes of your order and any information relating to your account. We will not sell your personal information to any third party.

Our payment provider is Payment Express, a Level 1 Certified PC1-DSS compiant provider. Read their privacy policy here.

Where The Trade Buys ® is a wholly Australian owned company.

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