If you believe your printing is of a poor standard, we need to inspect and investigate your print job before deciding what to do.

If you are unsure about what quality to expect, please note:

• Check your artwork
  The majority of complaints about print quality are due to the artwork provided.  Even if your artwork looks fine at first glance, there are hidden specs inside the artwork file which affect the quality of the print.  If you are capable, please thoroughly inspect your artwork before lodging a complaint.
• Colours
  Printing presses print in CMYK colour, which generally appear duller than the RGB colours you view on a screen.
• Variations
  Printing can change appearance between different printing presses, with different paper stocks, printed at different times. Even with the identical artwork submitted, your printing may still appear differently from time to time.  We also allow for a certain tolerance in variation.
• Trimming
  Trimming can and will shift occasionally, which is why we require bleeds and margins in artwork. Movement under 1mm should be accounted for with your bleeds and margins.
• Dots and pixels
  Full colour printing uses tiny dots of ink to make a range of colours.  If you can see the small dots, this is normal!  The appearance of dots can be minimised with an careful selection of CMYK colours in your artwork.
• Some prints are damaged
  We usually provide extra prints in your order. If some of your prints are damaged, you may need to count or calculate if you have your full ordered received.

If you would like to request a reprint, or more information about your printing, please use the link below: